Frequently asked questions (FAQ)

Here are some frequently asked questions (FAQs):

1. How do I place an order?

   • To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you'll provide your shipping and payment information to complete the purchase.
     
     

2. What payment methods do you accept?

   • We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment gateways.
     
     

3. Can I track my order?

   • Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.
     
     

4. What is your shipping policy?

   • We offer standard shipping option. Shipping rates and delivery times vary depending on your location and chosen shipping method. Please refer to our Shipping Policy page for more detailed information.
     
     

5. What is your return and exchange policy?

   • We offer a hassle-free return and exchange policy. Items must be returned within 14 days of the original purchase date, in unworn and original condition with all tags attached. Please refer to our Return & Exchange Policy page for detailed instructions.
     
     

6. How can I contact customer support?

   • You can reach our customer support team via email at hello@themadtheories.com or through our online contact form on the website. We strive to respond to all inquiries promptly.
     
     

7. Do you offer gift cards?

   • Sorry, we currently do not offer gift card option! 
     
     

8. Can I cancel or modify my order after it's been placed?

   • We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
     
     

9. Are your products ethically sourced?

   • Yes, we prioritize ethical sourcing. Our products are sourced from reputable suppliers who adhere to fair labor practices, and we strive to minimize our environmental impact by using eco-friendly materials and practices whenever possible.
     
     
10. What are preorder and backorder items?
    
    
• They are items that are sold online before they are launched. Most of them will require up to 2 months of waiting time and are stated in the item's description. Please check it, if it is not updated, please take note that we will be updating via email periodically. 

Any other questions, please feel free to drop us an email at hello@themadtheories.com and we will be in touch with you at the soonest availability.